Transfers & Refunds
Transfers, Refunds and Waitlists
Transfer of tickets between runners
Runners who are unable to participate in the event can transfer their entry to another person via the ticketing platform until 11pm 1 February 24.
Please log into your Race Roster account and click on the transfer button. You will be asked to submit the email address of the new participant. Once they have completed their registration, the original ticket holder will be refunded minus $5 admin fee.
Instructions can be found here Race Roster
Transfers of tickets between distances
Subject to availability, a participant may transfers their Bay Run ticket to a new distance via Race Roster.
Please log into your Race Roster account and click on the Transfer button.
Choose transfer to a new sub-event and then start the transfer. There is a $5 admin fee for all transfers.
Instructions can be found here Race Roster
Runner initiated refunds
Full refunds (less a $15 administration fee) on running tickets only are available by emailing bayrun@busseltonrunnersclub.org.au prior to 11:59pm (AWST) Sunday 14 January 2024.
All refunds will be returned to the credit card used during purchase.
No refunds for runner-initiated cancellations will be made after 15 January, 2024.
No refunds are offered on Merchandise
Waitlists
There will be no waitlist for the 2024 event. As places become available, tickets will be released via the website. Please follow our facebook page for notifications of additional tickets.
Event cancellation refund policy
If Federal or State or other legal restrictions are imposed resulting in the cancellation of Busselton Runners Club Bay Run, the following will be offered:
50% refund of your ticketed price, returned to the credit card used during purchase.
Where the relevant restrictions only result in a reduction in the number of possible participants and not in a complete cancellation of the event, we reserve the right to allocate the reduction (and cancel runner registrations) in such way as we see fit in order to preserve the safety of competitors and the integrity and continuation of the event. We will try to do this as fairly as we reasonably can. In these circumstances, cancelled runners will be entitled to refunds on the same principles set out above